Privacy Policy

Last updated: 28 June 2026

This Privacy Policy explains how DIAKOAV (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you visit diakoav.com (the “Website”), request a quote, make a booking, create an account, or otherwise interact with our audio, video and event services. We are committed to protecting your privacy and handling your data in an open and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using this Website you agree to the collection and use of information in accordance with this policy.

1. Who We Are

DIAKOAV provides professional audio, video, lighting, live streaming and event equipment rental and production services. For the purposes of data protection law, DIAKOAV is the data controller of the personal information you provide to us.

Contact for privacy matters:
Email: info@diakoav.com
Postal address: Manchester, United Kingdom

2. Information We Collect

We collect and process the following categories of personal data:

2.1 Information you provide to us

• Account details — your name, email address, telephone number and the password you set when you register an account.
• Quote & booking details — event type, dates, venue and delivery location, selected equipment, technician/delivery options and any notes you provide through our Instant Quote Calculator and booking forms.
• Order & billing details — billing name, address and contact details processed through our shop and checkout.
• Enquiries — the name, email, phone number and message you submit through our contact forms.
• Correspondence — records of any communication between you and us.

2.2 Information we collect automatically

To operate the Website securely and to verify and fulfil bookings, we automatically collect certain technical information, including:

• Device & connection data — your IP address, approximate geographic location (country, region and city) derived from your IP address, device type, operating system, browser, and (on some mobile devices) the device model and user-agent string.
• Login activity — the date, time, IP address, approximate location and device used each time you log in to your account. This is recorded for security and fraud-prevention purposes.
• Booking verification data — when you submit a booking, we record the technical and location data above to help confirm the legitimacy of the request.
• Precise location (optional) — where your browser supports it and only with your explicit permission, we may capture your device’s precise GPS coordinates at the moment you submit a booking. You can decline this and bookings will still work.
• Usage & cookie data — information about how you use the Website, collected via cookies and similar technologies (see section 7).

3. How and Why We Use Your Information

We use your personal data for the following purposes, relying on the lawful bases shown:

• To provide our services — processing quotes, bookings, orders and accounts. Lawful basis: performance of a contract.
• To communicate with you — sending quotes, booking confirmations, order updates, service notices and responses to enquiries. Lawful basis: performance of a contract / legitimate interests.
• To secure our Website and prevent fraud — logging logins, verifying bookings, limiting login attempts and operating two-factor authentication. Lawful basis: legitimate interests.
• To improve our services — understanding how our Website is used. Lawful basis: legitimate interests.
• For marketing — sending offers and updates where you have asked to receive them. Lawful basis: consent. You can unsubscribe at any time.
• To capture precise location — only where you grant permission. Lawful basis: consent.
• To comply with legal obligations — such as accounting and tax requirements. Lawful basis: legal obligation.

4. Email Communications

Transactional emails (such as account verification, quotes, booking confirmations and order updates) are sent using Brevo (Sendinblue), an email delivery provider acting as our processor. Marketing emails are only sent where you have given consent, and every marketing email includes an unsubscribe link.

5. Social Login

If you choose to register or sign in using a third-party provider (such as Google, Apple or Facebook), that provider will share certain profile information with us — typically your name and verified email address — to create or access your account. We do not receive your social media password. Your use of those services is also governed by the provider’s own privacy policy.

6. Sharing Your Information

We do not sell your personal data. We share it only with trusted third parties who help us operate our Website and services, including:

• Brevo — email delivery.
• OneAll and social login providers (Google, Apple, Facebook) — authentication, where you choose social login.
• Google reCAPTCHA — spam and abuse prevention on our forms.
• Location & address services — such as postcodes.io (UK address lookup) and IP geolocation providers, used to assist address entry and booking verification.
• Our website host and IT providers — who store and maintain the Website on our behalf.
• Professional advisers, payment providers and authorities — where required to run our business or comply with the law.

Some of these providers may process data outside the UK. Where they do, we rely on appropriate safeguards (such as adequacy decisions or standard contractual clauses) to protect your information.

7. Cookies

Our Website uses cookies and similar technologies to keep you logged in, remember the contents of your basket, secure forms, and understand how the Website is used. Essential cookies are required for the Website to function; other cookies are used only where permitted. You can control or delete cookies through your browser settings, although disabling some cookies may affect how the Website works.

8. How Long We Keep Your Data

We keep personal data only for as long as necessary for the purposes set out in this policy. Account, quote and booking records are retained for the duration of your relationship with us and for a reasonable period afterwards to meet legal, accounting and dispute-resolution requirements. Security and login logs are retained for a limited period and then deleted or anonymised.

9. How We Protect Your Data

We take the security of your data seriously and use appropriate technical and organisational measures, including encrypted connections, strong-password enforcement, brute-force login protection, optional two-factor authentication and restricted administrative access. While no method of transmission over the internet is completely secure, we work to protect your information against unauthorised access, alteration or disclosure.

10. Your Rights

Under the UK GDPR you have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request erasure of your data (“right to be forgotten”);
• Restrict or object to our processing of your data;
• Request the transfer of your data (data portability);
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at info@diakoav.com. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.

11. Children’s Privacy

Our Website and services are not directed at children under 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: info@diakoav.com
Website: diakoav.com